Orders and Returns
Do I need an account to place an order?
You do not need an account to place an order for non-wholesale customers. However, creating an account gives you a login to see your past and current orders. It also stores your shipping information making re-orders very easy.
Who should I contact if I have any inquiries?
Check out our contact page for all contact information.
Do You Ship Internationally?
Yes! Please contact us at firstname.lastname@example.org to place an order.
What Shipping Methods Are Available?
We ship 95% of orders via Priority Mail USPS. For larger orders, like wholesale, we ship via FedEx.
How Do I Track My Order?
You will be emailed a tracking number once the order ships. You can also check our Order Tracking page.
How Can I Cancel Or Change My Order?
You can cancel an order as long as it hasn’t shipped. To do so, contact email@example.com in the subject line put “Cancel Order” and your order number. The request must come from the email address the order was placed with. We can not change an order, but you can cancel it and reorder.
How Can I Return a Product?
To return a product please contact firstname.lastname@example.org with the reason why you are returning it. If approved by Support they will provide you with the details on how to return the item.
How Long Will It Take To Get My Package?
All orders go out next day via USPS Priority Mail. Priority is three days to most of the US. Large orders may take longer to ship. If you need your order ASAP, please contact email@example.com to request a faster delivery.
Digital Products Support
How do I download the audiobook?
You must first download the audiobook on a computer (i.e., Desktop or Laptop). You can not download the audiobook directly on a mobile device like an iPhone or iPad. Download the zip file on your computer. Then unzip the file, now you can move the audio files to iTunes or other media app to transfer them to your mobile device. For additional help please see our support document: Audiobook iTunes Support
Why can’t I download the audiobook anymore?
You are allowed 10 attempts to download any digital products from BobHamp.com. Once you exceed that limit, you will not be able to download the file again. Contact firstname.lastname@example.org if you need assistance.